TD Canada Trust has apologized to an Ontario family. The bank released more than $846,000 hours after CBC News reported that UPS had lost the family’s original bank draft.
“We understand that we’ve reached a resolution with our customer,” bank spokeswoman Cheryl Ficker told CBC News via email. “It’s clear to us we didn’t get this right along the way and that there was more we could have done to come to a resolution faster.”
Lorette Taylor confirmed her family’s lawyer now has the new bank draft. “It looks like the matter will be settled,” she said.
Taylor and her husband John had fought a lengthy, three-way David vs. Goliaths battle. Courier company UPS lost the first draft, and TD — the bank that issued it — seemed in no rush to issue a new one.
“It was a total surprise,” Lorette said earlier this week about the ordeal. “Never in my wildest imagination did I think something like this would happen.”
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